The UPS Store

State:	Indiana
Address:	1350 W Southport Rd Ste C, Indianapolis, IN 46217
Zip code:	46217
Phone:	(317) 865-9100
Website:	https://locations.theupsstore.com/in/indianapolis/1350-west-southport-rd?utm_source=Yext&utm_med

Monday:	8:00 AM – 7:00 PM
Tuesday:	8:00 AM – 7:00 PM
Wednesday:	8:00 AM – 7:00 PM
Thursday:	8:00 AM – 7:00 PM
Friday:	8:00 AM – 7:00 PM
Saturday:	9:00 AM – 3:00 PM
Sunday:	Closed

• droop
  
  
  (December 22, 2018, 4:28 pm)

  I’m seeing so many bad reviews, but I assure you that they don’t describe the wonderful people who work there. What I think most people don’t understand is that UPS stores are franchises. They each have different owners who price things and run things differently. These differences should not reflect badly on the employees at any location! So if you ship something one time for $9 and it costs $16 the next time, it’s not the cashier’s fault. They are just the messenger. Secondly, you have to realize that there is quite the upcharge on shipping, mailing, and stamps, as it is not the post office and therefore has a convenience fee. It’s up to you weather you’d rather wait for 3 hours to get some stamps at the post office or come right in and get some at a different location. No one is forcing you to do pay those prices, it’s all up to you where you’d rather go for your own convenience. Lastly, there are times when you’re just going to have to be okay with the fact that UPS store employees are not UPS deliverers. They work in retail, and nothing more. They aren’t FedEx, they aren’t the post office, and they aren’t the ones who don’t get your packages delivered on time. Unless you explicitly shipped something at a particular store’s location, its employees are going to have just as much access to your tracking number and shipment information as you do. They cannot do everything. They are not all-knowing beings in the world of deliveries. Understand that their job is just as tedious and frustrating as your own sometimes, and even though they shouldn’t take out their bad days on customers, they’re dealing with a lot more than it looks like and they are usually very respectful and caring people. I’ve seen the way they treat new shippers, frequent shippers, the elderly, mailbox customers, and even myself. Believe me, they will typically treat you the same way you are treating them.

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